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Veubi360 Logistics

Help and support

How can we help?

Support for bookings, payments, business accounts and worker applications across the UK.

Email supportBrowse FAQs

Ways to get help

Email

support@veubi360.co.uk. Include your booking reference or account phone number.

Send an email

In the app

Signed-in customers and workers can contact support and message drivers from the Veubi360 app.

Get the app

Worker portal

Check your application, documents and approval status online.

Open portal

Common topics

My delivery is late. What should I do?

Open the booking to see its status and the driver location when available. If you are concerned, message the driver or contact support from the app.

I need to cancel a booking

Cancel from the booking page before the item is collected. Fees and refunds follow the Cancellation & Refund Policy.

I was charged incorrectly

Email support@veubi360.co.uk with your booking reference and a description of the problem.

I need help with my worker application

Check your status in the worker portal. For anything else, email support@veubi360.co.uk with "Worker application" in the subject line.