Help & Support

How can we help?

Our support team is available to help with bookings, payments, driver queries and account issues.

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Email support

For all enquiries, send us an email with the relevant booking or account context. We will reply as soon as the support team can review it.

support@veubi360.co.uk

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In-app live chat

For order-related issues, use the live chat feature inside the Veubi360 app. Available to all signed-in users.

Fastest response for active deliveries

Common topics

My delivery is late — what should I do?

Check the tracking screen in the app for the driver's current location. If you are concerned, use in-app live chat to contact our support team immediately.

I need to cancel a booking

Cancel directly in the app from the order detail screen. Refund eligibility depends on whether a driver has been assigned. See our Cancellation & Refund Policy for details.

I was charged incorrectly

Email support@veubi360.co.uk with your order reference and a description of the discrepancy. We aim to resolve billing queries within 2 business days.

I am a driver and need help with onboarding

Driver onboarding support is handled by email. Send your query to support@veubi360.co.uk with "Driver Onboarding" in the subject line.

How do I report a safety incident?

Email support@veubi360.co.uk immediately with details of the incident. Urgent safety incidents should also be reported to emergency services if required.