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Veubi360 Logistics

Privacy Policy

Last updated: 23 July 2026

VEUBI360 LTD ("Veubi360", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are VEUBI360 LTD, Company Number 16939027, registered at 124 Portland Road, London, Croydon, SE25 4PL, England. We are the data controller for personal data collected through the Veubi360 platform.

2. Data We Collect

We collect the following categories of personal data:

  • Account information: full name, email address, phone number
  • Booking details: pickup and drop-off addresses, delivery instructions, parcel descriptions
  • Payment references: payment intent IDs, billing identifiers (via Stripe — we do not store full card numbers)
  • Driver location: precise real-time GPS coordinates while a driver is LIVE or completing an active delivery, including when the app is closed or not in use
  • Communications: in-app messages, support tickets, and emails sent to us
  • Proof of delivery: photos taken at pickup and drop-off, recipient signatures
  • Device identifiers: push notification tokens for delivery updates
  • Usage data: app interaction logs, error reports

3. How We Use Your Data

We process your personal data to:

  • Create and manage your account
  • Fulfil delivery bookings and connect you with drivers
  • Process payments securely via Stripe
  • Provide live delivery tracking
  • Send push notifications about your active deliveries
  • Respond to support requests
  • Comply with legal obligations
  • Prevent fraud and ensure platform safety

4. Legal Basis for Processing

We process your data on the basis of:

  • Contract performance: to fulfil your booking or your driver agreement
  • Legitimate interests: for platform safety, fraud prevention, and service improvement
  • Legal obligation: for compliance with financial and regulatory requirements
  • Consent: for marketing communications where you have opted in

5. Third-Party Services

We work with carefully selected third parties:

  • Stripe: payment processing and Connect payouts for drivers (Stripe Privacy Policy applies)
  • Supabase: secure cloud database and authentication infrastructure
  • Google Maps Platform: address lookup, route calculation, live map display
  • Expo / Firebase: push notification delivery
  • Resend: transactional email delivery

These providers are bound by data processing agreements and may not use your data for their own marketing purposes.

6. Driver Location Data

Precise driver location is collected and transmitted while a driver is LIVE or completing an active delivery. Collection can continue when the app is closed or not in use. Location is used to:

  • Match drivers with nearby delivery jobs
  • Share real-time delivery tracking with the assigned customer
  • Calculate route and estimated arrival times
  • Allow authorised Veubi360 operational staff to monitor active deliveries

Tracking stops when the driver is offline and has no active delivery. Drivers can revoke location permission in device settings at any time, but cannot go LIVE or use driver location tracking without the required permission.

7. Data Retention

We retain your account data for as long as your account is active. Delivery records are retained for 7 years for legal and financial compliance purposes. Proof of delivery photos are retained for 90 days after delivery completion. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure (right to be forgotten)
  • Restrict processing in certain circumstances
  • Data portability
  • Object to processing based on legitimate interests
  • Withdraw consent where processing is consent-based

To exercise your rights, contact us at support@veubi360.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact

For any privacy-related queries, contact us at support@veubi360.co.uk.

VEUBI360 LTD · 124 Portland Road, London, Croydon, SE25 4PL · support@veubi360.co.uk