Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Veubi360 platform, including our website and mobile application (collectively the "Service"), operated by VEUBI360 LTD ("Veubi360", "we", "us", "our"), a company registered in England and Wales (Company Number: 16939027), with its registered office at 124 Portland Road, London, Croydon, SE25 4PL.

By accessing or using the Service, you agree to be bound by these Terms. Please read them carefully.

1. Use of the Platform

Veubi360 is a courier delivery marketplace that connects customers who need items delivered with independent drivers who fulfil deliveries. We do not directly employ drivers; they operate as independent contractors.

You must be at least 18 years old to use the Service. By registering, you confirm that the information you provide is accurate and complete.

2. Customer Bookings

When you book a delivery through Veubi360, you are requesting a service from an independent driver. You are responsible for providing accurate pickup and drop-off addresses, door/building access instructions, and an accurate description of your parcel.

Veubi360 is not responsible for delivery failures caused by inaccurate information, failure to be present at collection or delivery, or inaccessible locations.

3. Driver Role

Drivers registered on Veubi360 are independent contractors, not employees or agents of Veubi360. Drivers set their own availability and accept job offers at their discretion. Veubi360 does not guarantee the availability of drivers at any specific time or location.

4. Payments

Payments for deliveries are processed securely via Stripe. For individual bookings, your payment card is authorised at the time of booking and captured upon delivery completion or at booking time for immediate deliveries.

Prices are calculated based on distance, vehicle type, and applicable surcharges displayed at the time of booking. All prices are inclusive of VAT where applicable.

Veubi360 is not responsible for Stripe processing delays or failures due to your card issuer.

5. Cancellations & Refunds

Please refer to our Cancellation & Refund Policy for full details. In summary, cancellations before driver assignment are generally eligible for a full refund; cancellations after driver assignment may incur a charge.

6. User Responsibilities

You agree not to use the Service to send prohibited items (see our Prohibited Items Policy), make fraudulent bookings, harass or threaten drivers, or circumvent the platform's payment system.

You are responsible for ensuring your parcel is safely packaged. Veubi360 and drivers are not liable for damage caused by inadequate packaging.

7. Prohibited Items

Certain items are strictly prohibited from being sent via Veubi360. These include illegal goods, weapons, hazardous materials, controlled drugs, and live animals. See our full Prohibited Items Policy.

8. Location & Tracking

Driver location is shared with the assigned customer in real time during active deliveries to provide live tracking. By booking a delivery, you consent to receiving this tracking data. Drivers' locations are only shared during active job acceptance and delivery phases.

9. Account Suspension

Veubi360 reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or breach applicable laws. We may also temporarily suspend accounts under investigation without prior notice.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Veubi360's total liability arising out of or in connection with the Service shall not exceed the amount paid by you for the specific delivery in question.

Veubi360 is not liable for indirect, incidental, or consequential losses, including loss of profit, data, or business opportunities.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms. We will notify you of material changes where possible.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have questions about these Terms, please contact us at support@veubi360.co.uk.