Frequently Asked Questions

Choose a pickup and drop-off address, select a vehicle, add parcel details and any delivery instructions, then complete payment. You will receive confirmation once a driver is assigned.

Yes. Active deliveries can be tracked in real time inside the Veubi360 app when tracking is available. You will also receive status updates at key stages of the journey.

Yes. During booking you can add a door number, flat number, building name, safe place details and any specific delivery instructions for the driver.

The booking may be retried or cancelled. Payment handling depends on the booking state and the current Cancellation & Refund Policy; contact support if you need help with a charge.

Yes, but fees may apply depending on whether a driver has been assigned or has started the journey. See our Cancellation & Refund Policy for full details.

Sign up as a driver through the app, complete onboarding, upload required documents including your driving licence, insurance and vehicle details, then complete your payout setup. Once verified you can start accepting jobs.

Driver earnings and payouts are handled through the approved payout method shown in the app. You can view your earnings history and request payouts from the Earnings section.

Yes. You can reject offers before accepting. Once you have accepted a job, it should only be cancelled for a valid reason, as repeated cancellations may affect your access to the platform.

Email support@veubi360.co.uk or use live chat inside the Veubi360 app. For order-related issues, live chat is the fastest way to get help.

No public phone support is currently provided. Support is handled by email and in-app live chat to ensure every query is tracked and resolved properly.