Frequently asked questions

Veubi360 takes bookings across England, Scotland, Wales and Northern Ireland. Whether a particular job can go ahead depends on the route, timing and approved workers nearby, and you will see that before you pay.

Parcel Delivery, Hire a Driver for your own vehicle, Hire a Helper, and Parcel + Helpers, which adds helpers to a delivery. Each service follows its own availability settings.

Enter the collection and delivery addresses, choose now or a scheduled time, pick a vehicle, describe the items and pay. You can see the price before you sign in.

Yes. During booking you can add a door number, flat number, building name, safe place details and delivery instructions for the driver.

The booking may be offered again or cancelled. Payment handling depends on the booking state and the Cancellation & Refund Policy; contact support if you need help with a charge.

Yes, but fees may apply depending on whether a driver has been assigned or has started the journey. See the Cancellation & Refund Policy for full details.

Create an account, choose courier, hire driver or helper work, upload the required documents and set up payouts. Each type of work is reviewed before approval, and approval is not guaranteed.

No. The website is for applications, documents and status. Approved workers go online, accept offers and complete jobs in the Veubi360 iOS and Android apps.

Earnings are paid through the payout method set up in your account, normally Stripe Connect. You can see your earnings and payout history in the app.

Yes. You can decline offers before accepting. Once you have accepted a job it should only be cancelled for a valid reason, as repeated cancellations may affect your access to the platform.