Safety & Community Guidelines
Veubi360 is committed to providing a safe, respectful, and professional environment for all users — customers, drivers, and recipients alike. These guidelines apply to everyone who uses the Veubi360 platform.
1. Respectful Behaviour
All users must treat each other with courtesy and respect at all times. We do not tolerate:
- Verbal abuse, harassment, or threatening language
- Discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
- Unwanted physical contact
- Intimidating or aggressive behaviour
2. Safe Driving
Drivers must adhere to all UK road traffic laws and the Highway Code at all times. This includes:
- Not using a mobile phone while driving
- Complying with speed limits
- Ensuring the vehicle is roadworthy and insured for courier use
- Not driving under the influence of alcohol, drugs, or any substance that impairs driving ability
3. Safe Pickup & Drop-Off
At pickup and drop-off points:
- Park safely and legally — do not obstruct traffic or access routes
- Handle parcels with care
- Do not enter a private dwelling unless explicitly invited and it is necessary for the delivery
- Take proof of delivery photos clearly without capturing individuals without consent
4. No Harassment Policy
Any form of harassment between drivers and customers is strictly prohibited. If you feel unsafe, remove yourself from the situation and contact us immediately. Veubi360 takes all harassment reports seriously and will investigate promptly.
5. Reporting Incidents
To report a safety incident, harassment, or concerning behaviour:
- Use the in-app support or report feature
- Contact us at support@veubi360.co.uk
- Include: your name, the job reference, a description of the incident, and any supporting evidence
All reports are handled confidentially. We aim to respond within 2 business days.
6. Emergency Situations
If you or anyone else is in immediate danger, call 999 immediately. Do not wait to contact Veubi360 first. After ensuring your safety, please inform us at support@veubi360.co.uk so we can take appropriate action.
7. Consequences of Violations
Violations of these guidelines may result in account suspension, permanent ban from the platform, and, where appropriate, referral to law enforcement.