Driver Terms & Conditions

These Driver Terms & Conditions govern your use of the Veubi360 platform as a driver. By registering and accepting jobs through Veubi360, you agree to these terms.

1. Driver Status

You operate as an independent contractor, not an employee, worker, or agent of VEUBI360 LTD. You are free to choose when you work, which jobs you accept, and how you fulfil deliveries, subject to these terms.

2. Eligibility

To register as a driver, you must:

• Be at least 18 years old
• Hold a valid UK driving licence appropriate for your vehicle type
• Maintain valid vehicle insurance that covers courier/hire-and-reward use
• Pass identity and document verification as required by Veubi360
• Complete Stripe Connect onboarding for payment processing

3. Accepting Jobs

Job offers are broadcast to eligible nearby drivers. You are under no obligation to accept any specific job. Once you accept a job, you are committed to completing the delivery unless exceptional circumstances apply. Repeatedly cancelling accepted jobs may affect your account standing.

4. Active Delivery Process

When completing a delivery, you must:

• Drive safely and comply with all UK highway code requirements
• Handle parcels with reasonable care
• Follow the pickup and drop-off instructions provided by the customer
• Keep the customer informed of any significant delays
• Capture proof of delivery at the drop-off point (photo and/or signature)
• Mark the delivery as complete in the app once the parcel is delivered

5. Location Tracking

The Veubi360 app requires access to your device location during active jobs. Your real-time location is shared with the assigned customer for live tracking purposes only during active delivery phases. Location tracking stops when the job is completed or cancelled.

Background location access is required so that tracking continues if you switch between apps during an active delivery. This data is not used for any purpose outside of active job tracking.

6. Earnings & Payouts

Your earnings are calculated per delivery based on the job rate. Veubi360 retains a platform commission (displayed in the driver app). Payouts are processed via Stripe Connect to your registered bank account.

You are responsible for declaring your earnings for tax purposes. Veubi360 does not deduct income tax or National Insurance on your behalf.

7. Conduct & Safety

You must at all times treat customers, recipients, and the public with respect and professionalism. Harassment, threatening behaviour, or any form of discrimination will result in immediate account suspension.

You must not use the app while driving. All vehicle operation is at your risk and under your responsibility as the driver.

8. Account Suspension

Veubi360 reserves the right to suspend or terminate your driver account if you breach these terms, receive sustained negative feedback, fail to complete jobs as accepted, or engage in fraudulent activity.

9. Contact

For driver support and queries, contact support@veubi360.co.uk.