Account and Data Deletion Request

You can request deletion of your Veubi360 account and associated personal data at any time. This page explains how to submit a request, what will be deleted, and what we may need to retain.

How to request account deletion

1. Email support@veubi360.co.uk
2. Use the subject line: Account deletion request
3. Include the phone number or email address linked to your Veubi360 account
4. Tell us whether you want to delete your customer account, driver account, or both
5. We will confirm your request and may ask you to verify your identity before processing deletion

What to expect

We aim to process all account deletion requests within 30 days of verifying your identity. We may need to contact you to confirm your identity before proceeding. Once deletion is completed, you will lose access to all Veubi360 customer and/or driver account features, including order history, earnings, and saved preferences.

What data may be deleted

• Account profile details (name, phone number, email address)
• Contact information associated with your account
• Saved addresses where applicable
• App preferences and notification settings
• Uploaded account or profile images where applicable
• Customer or driver account records that are not legally required to be retained

What data may be retained

Some data may need to be retained even after your account is deleted, where required by law or legitimate business obligations. This includes:

• Payment and transaction records required for tax, accounting, refunds, chargebacks, or legal compliance
• Delivery and job records required for safety, dispute resolution, fraud prevention, or legal obligations
• Driver compliance documents where retention is required by law or platform safety obligations
• Audit logs and security records where required to protect the platform and its users

Any retained data will be kept only for as long as required and will not be used for marketing or service delivery purposes.

Identity verification

To protect your account from unauthorised deletion requests, we may ask you to verify your identity before processing your request. This may include confirming the phone number or email address linked to your account.